Återbetalningspolicy
🕐 Easy Returns
We want you to love your purchase! If you’re not completely satisfied, you can request a return within 7 days of receiving your order.
To be eligible for a return:
• The product must be unused, unopened, and in its original packaging
• You must provide your order confirmation or receipt
Please note: Returns without prior authorization cannot be accepted.
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📧 How to Initiate a Return
To start a return, simply contact our support team at:
customersupport@marjanorganic.com
We will provide:
• A return shipping label
• Step-by-step instructions for sending the product back
Tip: Always contact us first to ensure your return is processed smoothly.
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🔍 Damaged or Incorrect Products
If you receive a product that is:
• Damaged
• Defective
• Incorrect
Please contact us immediately. We will resolve the issue quickly and provide a replacement or refund as needed.
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📦 Products That Cannot Be Returned
Some products are non-returnable, including:
• Perishable items
• Customized or personalized products
• Hazardous or flammable items
• Opened beauty products
• Sale items or gift cards
If you are unsure, contact our support team before purchasing.
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🔄 Exchanges
We do not offer direct exchanges. The recommended process is:
1. Return the original item following the return process above
2. Place a new order for the item you want
Our support team is happy to assist with any questions.
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🌍 Shipping & International Orders
• UAE & GCC: Returns typically processed within a few business days via SMSA
• Europe & North America: Returns handled via FedEx Express Priority
• Other international locations: Contact support for guidance
For EU customers: You benefit from a 14-day withdrawal period under EU law. Products must remain unused and in their original packaging.
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💰 Refunds
Once your return is received and inspected:
• Refunds will be issued to your original payment method
• Processing may take up to 10 business days
• If your refund takes longer than 15 business days, please contact us
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🌟 Our Promise
At Marjan Organic, we aim to make your shopping experience safe, smooth, and worry-free.
We value your trust and are committed to quick resolutions, transparent policies, and total customer satisfaction.
