Fraktpolicy

⏱ Handling Time

• Orders placed Monday to Friday before 12:00 PM (UAE / UK time) are usually processed and dispatched the same business day.
• For urgent orders, select our Express / 24h option for priority handling. We aim to dispatch within 24 hours of order confirmation.
• Express orders placed on Friday may be dispatched the following Monday.

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📦 Shipping Methods

UAE – SMSA Express
• Estimated delivery: 1–2 business days
• Shipping fee calculated at checkout

GCC – SMSA Express
• Saudi Arabia, Bahrain, Kuwait, Oman, Qatar
• Estimated delivery: 2–4 business days
• Shipping fee calculated at checkout

UK – FedEx / Partner Courier
• Estimated delivery: 1–3 business days

International – FedEx
• Economy / Priority services available
• Estimated delivery: 3–5 business days
• Worldwide coverage where available

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💰 Taxes & Duties

• UAE & UK orders: applicable VAT or import charges are included where stated, with no extra charges upon delivery.
• International orders outside these regions may be subject to customs duties, taxes, or local fees payable by the customer.

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⚠️ Non-Delivery & Returns

• If a delivery attempt is missed, please contact the courier directly.
• Lost or damaged parcels may be replaced or refunded subject to courier investigation and claim outcome.
• Orders returned due to incorrect customer address details may incur re-delivery costs and a reasonable administrative charge of up to 20%.

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🔍 Order Tracking

Tracking details are sent by email once dispatched.

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🌟 Our Promise

At Marjan Organic Ltd, we are committed to fast, reliable, and transparent worldwide shipping through trusted delivery partners.